Hello All ! Thanks to the great consultant Christoph Aichinger from Antares Netlogix, who is the mastermind behind this work, this video and the attached file will show you how to create a custom report in System Center Servier Manager and the Provance IT Asset Management Pack. Please watch the video and use the downloaded… Read more Provance Reporting #1: Custom Hardware Asset Report
Hi All ! The value of Asset Management products should be more than a status of single assets, and thats where agreements and contracts come into the game. So when your company has Provance ITAM and DMP in place this video shows how you can import Hardware Assets, link them to Models and to a… Read more Provance DMP: Import Hardware Assets and link them to a Warranty Contract
Hi All ! Just after the release of the preview, I couldn’t wait to download the newest version from TechNet and install it in my demo environement. During the download I tried to figure out what improvements are taken to make the customers and consultants life easier. Will there be a harmonized concept for Primary… Read more System Center Service Manager 2012 R2 – Installation and whats new
Hi All ! This video shows a bunch of options, how to import data into Service Manager with the Provance Data Management Pack (DMP) It covers creation of assets, update of assets the creation of hierarchies and the import via PowerShell Check this out at http://youtu.be/q8Bqu2XdDo8 Files to experiment at your site can be found… Read more Provance ITAM Demo #3: Data Import possibilities with the provance Data Management pack
Hi All ! This demo shows the creation of a Service request and dependent of the Software title the reviewer is set. I should have edited the video better, bcs. sometimes the automatic zoom is strange, but its good enough to understand whats going on. http://youtu.be/iR5nAUoTPZ4 Here are the files for your convenience. DynymicStdSoftwareRequest Have… Read more Provance ITAM Demo #2: Software Request with dynamic setting of reviewers
Hi All ! This is going to be the start for a series of Service Manager / Provance specific demos to show the capabilities of the combination SCSM/Provance/SSP/Orchestrator. The first demo is a Hardware Request offering in two steps which i created for a customer. Have fun watching & building. http://youtu.be/ZFtmwo5k55Y The according files can… Read more Provance ITAM Demo #1: 2 step Hardware Request
In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail
Hi All ! Every implementation of Service Manager has its own specialities in terms of categories. There are already great solutions out there to provide automated imports to lists. See here: http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx This solution is for Incidents only and for Service Manager 2010. I implemented this for the actual version for all 3 Work Items… Read more Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack
Hi All ! September 28th, Provance has released the international version of its Asset and Data Management Packs. So its possible to manage Hardware Assets in German/French and English. More Info here: http://www.provance.com/en/Products/Index.html Before upgrading read the info of the readme file carefully and follow the instructions (backup, DWH check …) Regards/Roman
Hi All ! Since a couple of weeks i wanted to create a Service Request where: The user can add himself to a group The Manager of the group in AD is the approver of the action. Basically there are solutions out there, but not with up-to-date products and some workarounds like a seperate database.… Read more Service Request to add user2group with dynamic group manager approval