Dear All ! Recently a customer asked me if it is possible to map assets to locations based on their IP address. Even if this is more of a configuration management issue than asset management, i wanted to know how easy that is with on-board functionality of Service Manager, Provance and Orchestrator. See the results… Read more Map Assets to locations with on-board facilities
Hi all ! A question / demand of customers which comes very often is how to integrate Asset Management with ERP. In this demo i am going to show you how this can be done with the help of SystemCenter Tools and Provance Software. You will first see a Powerpoint with the scenarios i created… Read more Provance ITAM Integration with SAP
Hi All ! This video shows a bunch of options, how to import data into Service Manager with the Provance Data Management Pack (DMP) It covers creation of assets, update of assets the creation of hierarchies and the import via PowerShell Check this out at http://youtu.be/q8Bqu2XdDo8 Files to experiment at your site can be found… Read more Provance ITAM Demo #3: Data Import possibilities with the provance Data Management pack
Hi All ! This demo shows the creation of a Service request and dependent of the Software title the reviewer is set. I should have edited the video better, bcs. sometimes the automatic zoom is strange, but its good enough to understand whats going on. http://youtu.be/iR5nAUoTPZ4 Here are the files for your convenience. DynymicStdSoftwareRequest Have… Read more Provance ITAM Demo #2: Software Request with dynamic setting of reviewers
Hi All ! This is going to be the start for a series of Service Manager / Provance specific demos to show the capabilities of the combination SCSM/Provance/SSP/Orchestrator. The first demo is a Hardware Request offering in two steps which i created for a customer. Have fun watching & building. http://youtu.be/ZFtmwo5k55Y The according files can… Read more Provance ITAM Demo #1: 2 step Hardware Request
In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail
Hi All ! Since a couple of weeks i wanted to create a Service Request where: The user can add himself to a group The Manager of the group in AD is the approver of the action. Basically there are solutions out there, but not with up-to-date products and some workarounds like a seperate database.… Read more Service Request to add user2group with dynamic group manager approval
Hi All ! As promised, this is part 2 of the HW-Request offering explanation, showing the Service Manager Side of the configuration. You can find part 1 here. Have fun watching ! Roman
Hi all ! This is the start of a series of demos, showing the integration between System Center Service Manager, Orchestrator and the Provance IT Asset Management Pack. The first demo shows a hardware request offering and the runbook behind it. To make it easier for you to understand how it works i captured a… Read more IT Asset Management Part 1
Hi all ! There has been a couple of news regarding the SQL Collations to be used when installing System Center 2012 products. Please find a list below which collations to use for the main actual SC Products. As you can see, if you want to install all products on one SQL Server, you´ll need… Read more SQL Collations for a German System Center 2012 implementation