Hi all ! Lets focus on a simple problem, many Service Manager / ITAM customers probably have. A set of discovered computers by AD/SCCM is imported into the ServiceManager CMDB with more or less useful information. On the other hand there is unstructured ITAM data. So what those many people want is: Create an Asset… Read more PowerShell your ServiceManager & ITAM: Get Discovered Computer Information
Dear All ! Service Manager has a wide range of customers and many people deploy or use it in operations. All those know that Service Manager needs customization and sometimes also development to fulfill the needs of IT organizations. This blog is the starting point of a series to manage Service Manager with Powershell. BORING… Read more PowerShell your ServiceManager & ITAM: Intro
Hi All ! 2 days ago Provance announced a bundle of software products for System Center Service Manager. Included will be i.e. Syliances Portal Gridpro´s Web Console Expits Analytics and a bunch of other stuff, making Service Manager customers life easier. More info at the www.systemcentersolutionstore.com or the original press release http://www.provance.com/itam-university/news/postid/120/new-low-priced-suite-enhancements-microsoft-system-center-scsm-now-available Cheers / Roman… Read more Provance announces „The Suite“
Hi All ! Ever tried to print a WorkItem ? Well i recommend – dont do that – because what you get is a print of all properties from all tabs, without the selection method to limit the outcome which might lead to a 6 or more page print. A customer asked for a possibility… Read more SCSM: Print Service Request Task
Hi All ! Recently i had the situation, where there was no SCCM Agent in an environement for specific reasons, but the customer wanted to use this data to fill up his SCSM Database (Provance Assets in that case). So we had more ore less empty CI´s in the SCSM Database and wanted to fill… Read more Create CSV out of Powershell Data
Dear All ! Recently a customer asked me if it is possible to map assets to locations based on their IP address. Even if this is more of a configuration management issue than asset management, i wanted to know how easy that is with on-board functionality of Service Manager, Provance and Orchestrator. See the results… Read more Map Assets to locations with on-board facilities
Hi all ! A question / demand of customers which comes very often is how to integrate Asset Management with ERP. In this demo i am going to show you how this can be done with the help of SystemCenter Tools and Provance Software. You will first see a Powerpoint with the scenarios i created… Read more Provance ITAM Integration with SAP
Hi All ! In many discussions with Provance partners and customers, there is always the question for charging the customers for IT Services/Products/Assets. Therefor i have put together this video and the according files and links to make this real for everybody and get reports like the one below. There are 2 videos, the first… Read more Provance Chargeback Solution with 11 kb of Code – Part #1
Hi All ! The value of Asset Management products should be more than a status of single assets, and thats where agreements and contracts come into the game. So when your company has Provance ITAM and DMP in place this video shows how you can import Hardware Assets, link them to Models and to a… Read more Provance DMP: Import Hardware Assets and link them to a Warranty Contract
Hi All ! Just after the release of the preview, I couldn’t wait to download the newest version from TechNet and install it in my demo environement. During the download I tried to figure out what improvements are taken to make the customers and consultants life easier. Will there be a harmonized concept for Primary… Read more System Center Service Manager 2012 R2 – Installation and whats new