This pack is perfect for… SQL diagnostic manager users who want to integrate with Systems Center System Center users who want more advanced SQL Server monitoring and alerting beyond the native management pack’s capabilities For more details please have a look at http://www.idera.com/~/media/Corporate/ProductDocuments/SQL/SQLDMSystemsCenterFAQ.ashx
Hi All ! This video shows a bunch of options, how to import data into Service Manager with the Provance Data Management Pack (DMP) It covers creation of assets, update of assets the creation of hierarchies and the import via PowerShell Check this out at http://youtu.be/q8Bqu2XdDo8 Files to experiment at your site can be found… Read more Provance ITAM Demo #3: Data Import possibilities with the provance Data Management pack
Hi All ! This demo shows the creation of a Service request and dependent of the Software title the reviewer is set. I should have edited the video better, bcs. sometimes the automatic zoom is strange, but its good enough to understand whats going on. http://youtu.be/iR5nAUoTPZ4 Here are the files for your convenience. DynymicStdSoftwareRequest Have… Read more Provance ITAM Demo #2: Software Request with dynamic setting of reviewers
Hi All ! This is going to be the start for a series of Service Manager / Provance specific demos to show the capabilities of the combination SCSM/Provance/SSP/Orchestrator. The first demo is a Hardware Request offering in two steps which i created for a customer. Have fun watching & building. http://youtu.be/ZFtmwo5k55Y The according files can… Read more Provance ITAM Demo #1: 2 step Hardware Request
In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail
Hi All ! Every implementation of Service Manager has its own specialities in terms of categories. There are already great solutions out there to provide automated imports to lists. See here: http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx This solution is for Incidents only and for Service Manager 2010. I implemented this for the actual version for all 3 Work Items… Read more Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack
Hi All ! September 28th, Provance has released the international version of its Asset and Data Management Packs. So its possible to manage Hardware Assets in German/French and English. More Info here: http://www.provance.com/en/Products/Index.html Before upgrading read the info of the readme file carefully and follow the instructions (backup, DWH check …) Regards/Roman
Hi All ! Since a couple of weeks i wanted to create a Service Request where: The user can add himself to a group The Manager of the group in AD is the approver of the action. Basically there are solutions out there, but not with up-to-date products and some workarounds like a seperate database.… Read more Service Request to add user2group with dynamic group manager approval
Hi All ! As promised, this is part 2 of the HW-Request offering explanation, showing the Service Manager Side of the configuration. You can find part 1 here. Have fun watching ! Roman
Hi all ! This is the start of a series of demos, showing the integration between System Center Service Manager, Orchestrator and the Provance IT Asset Management Pack. The first demo shows a hardware request offering and the runbook behind it. To make it easier for you to understand how it works i captured a… Read more IT Asset Management Part 1