Service Manager

Provance ITAM Demo #2: Software Request with dynamic setting of reviewers

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Hi All ! This demo shows the creation of a Service request and dependent of the Software title the reviewer is set. I should have edited the video better, bcs. sometimes the automatic zoom is strange, but its good enough to understand whats going on. http://youtu.be/iR5nAUoTPZ4 Here are the files for your convenience. DynymicStdSoftwareRequest Have… Read more Provance ITAM Demo #2: Software Request with dynamic setting of reviewers

SCSM: Send IncidentInfo by Mail

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In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show  much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail

Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack

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Hi All ! Every implementation of Service Manager has its own specialities in terms of categories. There are already great solutions out there to provide automated imports to lists. See here: http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx This solution is for Incidents only and for Service Manager 2010. I implemented this for the actual version for all 3 Work Items… Read more Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack

Provance ITAM/DMP 2012 CU1 international released !

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Hi All ! September 28th, Provance has released the international version of its Asset and Data Management Packs. So its possible to manage Hardware Assets in German/French and English. More Info here: http://www.provance.com/en/Products/Index.html Before upgrading read the info of the readme file carefully and follow the instructions (backup, DWH check …) Regards/Roman

IT Asset Management Part 2

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Hi All ! As promised, this is part 2 of the HW-Request offering explanation, showing the Service Manager Side of the configuration. You can find part 1 here. Have fun watching !   Roman

Prepare local and remote Powershell environement for Service Manager 2012

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Hi All ! SMLets and Powershell are an important part of a flexible Service Manager Environement. With the ability to fire Powershell scripts remotely, it makes sense to install Powershell on all management servers and on the Orchestrator Server as well. There are a couple of How-To´s on the web, especially this one but no… Read more Prepare local and remote Powershell environement for Service Manager 2012