In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail
Hi All ! Every implementation of Service Manager has its own specialities in terms of categories. There are already great solutions out there to provide automated imports to lists. See here: http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx This solution is for Incidents only and for Service Manager 2010. I implemented this for the actual version for all 3 Work Items… Read more Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack
Hi All ! September 28th, Provance has released the international version of its Asset and Data Management Packs. So its possible to manage Hardware Assets in German/French and English. More Info here: http://www.provance.com/en/Products/Index.html Before upgrading read the info of the readme file carefully and follow the instructions (backup, DWH check …) Regards/Roman
Hi All ! Since a couple of weeks i wanted to create a Service Request where: The user can add himself to a group The Manager of the group in AD is the approver of the action. Basically there are solutions out there, but not with up-to-date products and some workarounds like a seperate database.… Read more Service Request to add user2group with dynamic group manager approval
Hi All ! As promised, this is part 2 of the HW-Request offering explanation, showing the Service Manager Side of the configuration. You can find part 1 here. Have fun watching ! Roman
Hi all ! This is the start of a series of demos, showing the integration between System Center Service Manager, Orchestrator and the Provance IT Asset Management Pack. The first demo shows a hardware request offering and the runbook behind it. To make it easier for you to understand how it works i captured a… Read more IT Asset Management Part 1
Hi All ! SMLets and Powershell are an important part of a flexible Service Manager Environement. With the ability to fire Powershell scripts remotely, it makes sense to install Powershell on all management servers and on the Orchestrator Server as well. There are a couple of How-To´s on the web, especially this one but no… Read more Prepare local and remote Powershell environement for Service Manager 2012
Hi All ! After the default installation of the SCSM2012 SSP, the default language is english. You may recognize that even if the Work items are in German, and your client is German, the rest of the text is english. Here is the setp by step guide how to provide a german SSP interface to… Read more How to provide a GERMAN Self Service Portal in SCSM2012
Hi all ! There has been a couple of news regarding the SQL Collations to be used when installing System Center 2012 products. Please find a list below which collations to use for the main actual SC Products. As you can see, if you want to install all products on one SQL Server, you´ll need… Read more SQL Collations for a German System Center 2012 implementation
Notification Workflow and Template for End-User Notification: To make this work you need a Notification Template like this, beeing created in „Administration -> Notification -> Templates“. There is already one „Endbenutzerbenachrichtigungen. Doubleklick on the Template and scroll to the Subject and Body section. To have a correct working Template add square brackets in the Subject… Read more How to configure GERMAN notification Templates in SCSM2012: INCIDENT Part 2